FREQUENTLY
ASKED QUESTIONS
Can I fold glossy stock or other special
stocks with this machine?
This machine is not recommended for glossy (shiny) paper stocks,
thin carbonless forms, card stocks or folding envelopes. The
recommended paper stock for this machine is 20# to 60# bonds/offset.
Can this machine fold 11" x 17"
paper?
No. The maximum paper size for this machine is 8-1/2"
x 14" (legal) size paper.
Can I do multiple sets at time on this machine?
No. This machine is designed for single page folding, meaning
you can put a stack of paper in the bypass tray and it will
fold each one individually. It cannot do stapled sets or multiple
pages (i.e. a 3 page document) at one time.
Does this machine jam a lot?
If the folder has been set up correctly, and you use the recommended
paper stocks for it, you can minimize jamming problems. Most
paper folders, even the higher end ones used by commercial
print shops, do jam from time to time. Many commercial print
shops do a 10% overrun on their jobs to allow for jams or
misfeeds in their machines. It's best to run a few extras
of the item you are folding to allow for adequate set-up and
some misfeeds.
What else can I do to minimize jams?
We have found that paper that has run through a heated process
(i.e. copier, laser printer) will sometimes curl on the edges.
Make sure paper is flat before feeding it into folder by placing
a heavy object (like a phone book or heavy book) on it for
a short period of time to flatten it. This helps to minimize
paper jams. This curl usually doesn't occur with non-heated
printing, like ink jet printers and offset presses. This curl
is also less evident in heavier offset paper stocks, such
as 60# offset/bond, than in regular 20# bond copy paper.
Can I deviate from the standard preset folds
that come with the folder?
Sure! We do it all the time. However it will take some trial
and error on your part to get the settings correct for custom
folds. Neither we, or the manufacturer, can help you create
custom fold settings, however it's pretty easy to do once
you get a feel for the machine.
Do you ship outside of the lower 48 states?
Sorry, at this time, we do not offer international shipping.
For shipments to Alaska and Hawaii, please contact us for
a quote before purchasing.
Do you accept returns?
We accept returns for exchanges on the same product only.
We have instituted this policy on this product because people
were buying it to use on one project and then returning it.
We are not in business to "loan" people equipment!
We will do exchanges on defective products within 7 days of
receipt of the item. This gives you plenty of time to set
it up and test it. Should the product not work correctly,
we will issue a return authorization form and send a replacement
upon receipt of the unit back. After that time frame, you
may use the manufacturer's warranty for issues with the folder.
Please read our return policies for more information. |